· Measure up to the ‘ideal’ profile.

· Build a rock steady personal foundation so that the sales skills can be absorbed.

· Use communication and listening as an effective influencing tool.

· Build high levels of trust and rapport to shorten the odds of success, i.e. sell to more people more of the time.

· Manage your mind state to make the best of your skills and mechanics and act with confidence.

· Understand the structure of a sales process for both an incoming or outgoing call.

· Questioning and listening / features and benefits / overcoming objections / closing the sales

· Role plays using the Phone Coach for high levels of feedback.

· Continuous personal / professional development

· Action plans

 Presenter:

Rob Walker of Tuesday’s Training is the presenter of this extremely successful and well received course. Tuesday’s Training is a highly respected company who has successfully delivered NASS training courses for a number of years. Their approach is different because they focus primarily on people rather than just on processes and they have a proven track record of being able to bring out the best in delegates, turning their weaknesses into strengths, increasing their confidence and skills and giving them strategies to be successful.

Course fee:

£370 plus VAT for members of NASS (£450 plus VAT for non-members of NASS) includes lunch and refreshments.   (If overnight accommodation at the Thistle is required, this can be booked for you at the Thistle Birmingham City—please contact Hazel for more information)